Feedback – Positive or Negative – Is a Gift In Disguise

“To avoid criticism, do nothing, say nothing, and be nothing.”

~ Elbert Hubbard, an American writer

When I started working, I used to hate when my leader would sit me down and give me “constructive feedback” because I would hear “constructive criticism!” I would become defensive and tell myself I knew what I was doing. Then, after calming down, I would grudgingly agree I could have done better. Luckily, I quickly learned that was NOT the way to improve my skills, grow, or develop relationships with colleagues or leaders.

Feedback is a Gift

Each employee is responsible for getting their tasks done and accountable for results.

There are days when we do exceptional work and other days not so much. When you receive positive input, you feel great and know you are on the right track. If things don’t go how we expect, listening to negative feedback on how we can do better is a gift. Instead of making excuses or complaining, decide how you will correct it based on the new information.

Develop a Growth Plan 

A Growth Plan provides a path from where you are now to where you want to be in six months, a year, etc. It does not have to be complex. Instead, you should feel excited when you review it because it is on paper and makes your vision real. If you developed Front and Back Pocket Plans (see my previous blog, Create Your Front and Back Pocket Plans (https://bit.ly/2T17l61) to assist you in preparing for planned or unexpected changes), you could easily combine them with this plan.

Some questions to get you started would be:

  • What motivates me?
  • What skills do I want to develop to add value to my career?
  • How would I like others to perceive me?
  • What do I like to do, and what tasks do I want to do less?
  • What habits are sabotaging me?
  • On a scale of 1 to 10, how compelling is my career vision?

Routines to cultivate

Status Reports – Whether or not your leader wants a written status, keep track of your accomplishments. For example, I had a client disappointed and angry that her leader did not recognize everything she did during her performance review. However, she did not update him because she felt he should have known. He had a team of 20 people! Impossible for anyone to keep track. Your responsibility is to let your leader know about all the value you bring to the job.

Testimonials – If someone compliments you, let your leader know. If they send it as a text, email, Slack DM, etc., forward it to your leader. It is not bragging. It is a “Thought you would like to see what our customer thinks about our service” message. In other words, you are responsible for showing your value and your work.

Request Feedback Often – You should never be blindsided by your yearly performance review. At one-on-ones, ask for their perception of what you are doing right and what you could do better. Share your career goals and ask for their support and mentoring in achieving those goals.

Plan Your Day – Yes, it will change radically but take 15 minutes before your day starts to prioritize the three things you must accomplish, so they remain uppermost in your mind. Then, as emergencies arise, remember there are “Urgent and Important” and “Urgent and Not Important.” Finally, you decide what you will tackle.

Calendaring – Add placeholders to check emails or work on projects. Meetings with yourself are as important as meeting with colleagues or customers.

Debrief Your Day – At the end of your day, take 15 minutes to consider what went well and what could have been better. Then, celebrate the good stuff and think about handling the other stuff differently to achieve better results.

If you try any of these recommendations, you will find developing yourself more fun, exciting, and straightforward.

Let me know how it goes!

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About Chris Sier

Over the course of her career, Chris Sier has been a leader, business development manager, process consultant, and corporate coach. Having been an executive/leadership/career coach with a Fortune 200 company; and since 2009, as a business owner, Chris has worked with VPs, directors, team leaders, and high potentials globally, working with clients to maintain their competitive edge, manage complexity, drive growth and operational efficiency, and inspire and engage multi-generational teams. She also works with clients on their brand and career management. She has authored numerous booklets and articles, and has a Bachelor of Science Degree in Community Development with a minor in Psychology from Central Michigan University.

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Chris skillfully coached me to recognize my strengths and leverage them

It is likely that you are considering a course of action to improve your leadership skills. It is also likely that this is something that you have been thinking about for some time; perhaps you read some books and took some company sponsored training or workshops. You are probably doing OK, but wondering if there isn’t something that you could be doing better.

The foregoing fairly describes my own situation when I had the benefit of a series of conversations with Chris Sier. For me that dialog was about going from good to great as a leader. Since each person’s needs and expectations are different, and since you and I have never met, I will not delve into the specifics of my journey. I will however say that I found myself in a very safe and supportive environment that was at the same time challenging. In retrospect, Chris skillfully coached me to recognize my strengths and leverage them. She also helped me confront the thing that was holding me back from being really comfortable as a leader. With her help, we devised a series of strategies and actions that have enabled me far more that I would have anticipated. This has resulted in increased confidence with my leadership, my team, and clients.

You are reading this because you are considering investing in your future as a leader. If you are ready to be challenged (in a very nice way), and willing to take some personal risk I can think of no more productive activity than to engage in a series of coaching sessions with Chris. If after reading this you would like to have a conversation with me, Chris knows how to reach me. If she gives you my number, I would be delighted to have that conversation.

Brent Temple
Account Executive, Washington, D.C.
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